Shipping/ Returns/ Exchange Policy

Shipping & Returns Policy

Last updated: [08/21/2025]

Shipping

We are committed to getting your order to you as quickly as possible while ensuring it arrives in perfect condition.

Processing Time

  • Orders are processed within 2-3 business days after payment is received (excluding weekends and holidays).
  • During high-volume periods (sales, holidays, new arrivals), processing times may be extended by

1-2 business days.

Shipping Rates & Delivery

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We currently ship to U.S. addresses only.
  • Delivery time depends on the shipping option you choose at checkout. Please note that deliver times are estimates and may vary due to carrier delays.
  • All Kollur Company orders include verified tracking details. Once an order is marked as delivered by the shipping carrier, Kollur Company is not responsible for lost, stolen, or misplaced packages. Customers should contact the carrier directly to file a claim.
  • We strongly recommend adding shipping protection at checkout to safeguard your order against loss or theft after delivery confirmation.

Order Tracking

  • Once your order ships, you will receive an email with tracking information.
  • Please allow 24-48 hours for the tracking information to update.

Incorrect Shipping Information

  • Customers are responsible for providing the correct shipping address at checkout.
  • If an order is returned to us due to an incorrect or incomplete address, you will be responsible for reshipping fees.

Returns & Exchanges

We want you to love your purchase! If you are not completely satisfied, please review our return guidelines below.

Return Eligibility

  • Items must be returned within 7 days of delivery.
  • Items must be unworn, unwashed, and in their original condition with tags still attached.
  • Sale items, accessories, bodysuits, swimwear, and final sale items are non-returnable.

How to Return

  • To initiate a return, please email us at customerservice@kollurcompany.com with your order number and reason for return.
  • Once approved, you will receive return instructions.
  • Customers are responsible for return shipping costs.

Refunds & Store Credit

• We offer store credit for returns. Store credit will be issued within 3-5 business davs after we receive and inspect your item(S).

• Store credit does not expire and can be used toward any future purchase.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will gladly replace the item or issue store credit.

 

Refunds & Disputes

  • Refunds are only issued for orders confirmed as undeliverable due to verified carrier error.
  • If an order shows Delivered but cannot be located, please file a claim through the shipping protection plan selected at checkout or contact the carrier.
  • Unauthorized disputes or chargebacks on valid deliveries may result in account restrictions or denial of future purchases.

Need Help?

For questions about shipping or returns, please email us at customerservice@kollurcompany.com.